EFAP — Confidentiality
A key quality of any EFAP program is confidentiality.
Our confidentiality protection features offer complete reassurance to our members and customers.
Confidentiality protection features include:
- services delivered away from work site
- appointments scheduled to avoid coworker contact
- after-hours appointments available
- billing and statistical reports retain anonymity
- no employer access to individual records
- third party audits
- counsellors abide by regulated confidentiality guidelines
