Privacy & Security
Wilson Banwell offers secure storage of all customer and member-related information, utilizing state-of-the-art databases with multiple levels of security.
The details
- Counselling visits
- Web site visits and online courses
- Registration
- E-mails and update notifications
- Cookies
- Information security
- Other confidentiality features
- Privacy concerns
Counselling visits
Counselling visits are confidential, private, and scheduled to protect individuals from seeing coworkers. In addition, psychologists are ethically bound to keep file information confidential. They will not release any information to anyone without written permission of the individual member.
The only exceptions are legal (e.g. if a psychologist is subpoenaed to testify in court, if a child or senior is in need of protection, or if someone is in immediate physical danger).
Web site visits and online courses
All Web site visits are anonymous. When an individual visits or navigates our web site, we do not collect any personal information (i.e. information that is unique to an individual, such as name, address, e-mail address or telephone number) unless specifically provided to us (e.g. in the members' registration area).
Registration
Some of the sections of this web site require registration (e.g. access to services for our members, such as online courses, health and wellness testing, child and eldercare information). When members use these features, we clearly disclose what information is required, what information is optional, and how that information may be used.
We use the information collected in the registration process for benefit entitlement confirmation and accounting purposes only.
We never provide any personally identifying information to an employer or third party. And we will never disclose or provide access to any information collected that would identify a member or connect a member to specific health concerns, topics, illnesses, or conditions.
E-mails and update notifications
We send members only information that they have requested or notification of important updates to registration and/or log-in processes for products and services that the member has already registered for. Instructions for unsubscribing from e-mails are located at the bottom of each e-mail.
Cookies
'Cookies' are bits of information placed on a computer hard drive by a web site. They are simple text files that help your browser remember certain information that the web site can later retrieve to streamline communication between the visiting browser and the web site.
Wilson Banwell only uses cookies for convenience so that members do not have to enter the same information each time they visit us (e.g. signing in to an online course).
Cookies may also be used by Wilson Banwell on an aggregate basis to track site navigation. This information is not traceable to an individual visitor. We use this information to assist us in determining where people go when visiting our site and what information is of most interest. This information is used to improve our site and is never shared with third parties.
Member information is kept secure
We are committed to security procedures that protect any information submitted to us from misuse or unauthorized disclosure. And we use every effort to safeguard personal information. However, like other internet sites, we cannot guarantee that every communication is completely secure from people who might attempt to evade security measures or intercept transmissions over the internet.
Our security measures include:
- The information we collect online is kept secure using SSL 128-bit encryption technology, one of the highest forms of security, privacy, and confidentiality available today (this means that all information sent between your computer and our server is encrypted by the sender and decrypted by the receiver. This protects information from being intercepted over the internet).
- All data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering (that is, automatically determining whether the data has been altered in transit).
- We use firewalls and stringent internal access procedures. And
- We constantly monitor all internal systems to ensure security.
Other confidentiality features
- services delivered at convenient locations away from the work site
- after-hours appointments whenever necessary
- billing and statistical reports retain anonymity
- no employer access to individual records
- third party audits to ensure compliance with these features
Privacy concerns
If you have any concerns about the security or privacy of information on the Wilson Banwell web site, please contact us at info@wilsonbanwell.com. Alternatively, you can call us or send written notification to our head office.
