Leading the human side of change

This course is for leaders, managers, and supervisors — anyone leading employees through change.

The course will help you approach transitions as predictable events. And it will help you plan the most effective route to transition management — a route that involves communication, support, risk-taking, and sometimes, delivering bad news to good people. It will also help you plan communication, support strategies for troubled employees, and encourage risk-taking.

Course Index

• Your change skill set
• Change vs. transition
• Communication checklist and vehicles
• Measuring your communication efforts
• An 8-step risk-taking process
• Common misperceptions during change
• Correcting misperceptions
• Delivering bad news to good people
• Supporting employees to change
• Responding to the distressed employee
• Quick tips for your own self-care

Return to the Course Index page.