need help?

There are many ways to obtain our help. You can:

1. Book appointments by phone. Call us at 604-689-1717 or Toll Free: 1-800-663-1142.
2. Request appointment bookings online with this secure web form. (privacy assured)
3. Ask other questions by phone. Call us at 604-689-8604 or Toll Free at 1-888-689-8604.
4. Locate an office here.
5. If you are deaf or speech impaired and have a TTY telephone please call: 604-689-1732 or Toll Free: 1-888-384-1152.

When can you expect a response?

Phone calls are answered immediately, 24/7. Electronic communications (e.g. emails) are typically responded to within one or two business days.

Questions about counselling or our services?

Try our FAQ list.

Looking for the Member Services Area?

Click here to access online courses, Health & Wellness Companion, Child & Eldercare Services, online counselling, etc.